Completing Account Verification on Dabble
Ensuring your Dabble account is fully verified is essential for unlocking the App's full functionality and features. Here’s a comprehensive guide to completing the verification process successfully.
Mobile App Verification
Follow these steps to verify your account using the Dabble app:
Initiate Verification - Open the app and tap the "Verify Now" button. This will launch the account verification process.
Provide the Required Documents - You will be prompted to upload:
Government-Issued Photo ID (e.g., Driver’s License, Passport)
Selfie for identity confirmation
Selfie Submission Guidelines - To ensure your selfie meets Dabble’s verification standards:
Ensure your entire face is visible, with no coverings such as sunglasses or masks
Use adequate lighting to make sure your features are clear
Stand in front of a plain and blank background
Account Refresh - After completing the verification process, log out and log back into the app to refresh your account's status. If issues persist, you may need to redo the steps above.
Delete and Reinstall the App - Begin by uninstalling the Dabble app from your device, then downloading and reinstalling it. This step ensures you have the latest version of the app for a seamless experience.
Submitting a Bank Statement for Verification
To ensure a smooth verification process, ensure you have followed these guidelines.
Submission Methods
Email Submission - Attach your bank statement as a PDF file and send it to [email protected].
Live Chat Upload - If you are in a live chat with Dabble support, you can upload the PDF file directly through the chat interface.
File Format Requirements
Accepted Format - Only PDF files are accepted. Screenshots or other file types will not be processed.
Content Requirements - The bank statement must clearly display your full name, account number, and transaction details. Ensure the document is complete and unaltered.
Prohibited Submission Methods
Third-Party Links - Do not send your documents via third-party links (e.g., Google Drive, Dropbox). These will not be accessed for security reasons.
Screenshots - Screenshots of bank statements are not accepted. Always submit a full PDF document.
Special Scenarios
Multiple Accounts - If multiple accounts are involved (e.g., deposits from one account and withdrawals to another), submit statements for all relevant accounts. Ensure each statement meets the content requirements.
Shared Accounts - If you share a credit card or bank account, submit the statement for the account linked to your Dabble profile.
Failed Verification Attempts
If a verification attempt fails:
Ensure you use valid, non-expired identification.
Provide a clear, high-quality selfie while holding your identification document.
Submit bank statements in PDF format only; screenshots or other file types will not be accepted.
Verification Status Not Updated
If the app does not reflect your verified status after successful submission:
Log out and log back into the app to refresh.
If the issue persists, contact Dabble Support with screenshots of the problem for further assistance.
Selfie or ID Upload Errors
If you encounter technical issues while uploading your selfie or ID:
Confirm that your device camera permissions are enabled. For help, refer to this guide for iPhone or this guide for Android.
Frequently Asked Questions
Can I use a temporary ID for account verification?
No, Dabble does not accept temporary IDs for verification. Please submit permanent, valid IDs only.
Can I verify my account using a Foreign Passport?
Yes, foreign passports are accepted for verification. You may be asked to confirm additional details like your full name and date of birth.
Can I play tickets while my account is under verification review?
No, account restrictions remain in place until verification is completed. Once verified, you will receive an email notification, and your account will be fully activated.
Can I complete verification through Live Chat?
While chat support cannot process verification requests as a primary method, users may upload photos directly into the chat box if necessary. However, for secure processing, it is recommended to submit documents via email. Additionally, users can upload PDF bank statements directly through the chat interface if required. However, email remains the preferred method for secure and efficient processing.
Note: If you are required to submit documents via email, ensure you provide all necessary attachments. For bank statements, only PDF files are accepted, and screenshots or third-party links (e.g., Google Drive, Dropbox) will not be processed.