Introduction
Bank account linking is a crucial step in using Dabble's payment system. If you are encountering any difficulties linking a new bank account, updating an existing one, or facing issues with withdrawals, follow the steps and solutions outlined below to efficiently resolve your concerns. Dabble primarily relies on Aeropay to process payments, so support from Aeropay may be required in some situations.
Common Issues and Their Solutions
1. Troubleshooting Problems Linking a New Bank Account
Several factors can interfere with successfully linking a bank account:
Correct Aeropay Account Setup: Make sure your Aeropay account is active and associated with the correct email address. You can update this by logging into the Aeropay portal or contacting Aeropay at [email protected].
Account Ownership Requirements: The bank account must be in your name and not shared across multiple Dabble accounts. Verify that the account you’re trying to link fulfills these conditions.
Checking Account Restriction: Only checking accounts are eligible for linking. Attempting to link savings accounts or other account types will result in an error.
Eligibility Requirements Specifics: Ensure compliance with these conditions:
The bank account must be in your name (matching your legal name) and cannot belong to a third-party like family or friends.
Only checking accounts are eligible for linking. Other account types, such as debit/credit cards and savings accounts, are not supported.
The bank account must be exclusively linked to a single Dabble profile. If it was used on a deactivated or deleted profile, it cannot be linked again.
Resolving the "User Already Linked" Error:
The "User already linked" error generally indicates that your Aeropay account or the attempted bank link is in conflict. Steps to resolve:
Confirm Aeropay account status:
Log in to Aeropay portal to verify your email address linked to Dabble; update if necessary.
Ensure the bank account is active.
Unlink or relink the bank account: Remove the account from any Dabble profile it's currently linked to, ensuring you adhere to exclusivity requirements.
Double-check account eligibility: Confirm the account is in your name and matches eligibility criteria such as type (checking).
If issues persist, try logging out and back into your Dabble account for the changes to take effect.
2. Resolving Issues with Withdrawals
Declined Withdrawals: Withdrawals may be declined if the linked bank account is not in your name. Contact Aeropay at [email protected] to address the issue and manually add your bank details while the problem is being resolved.
Previously Used Bank Accounts: If your bank account has been linked to another Dabble profile, it may not be eligible to use until a different account is linked. Consider using an alternative checking account in your name.
Manual Withdrawals: If fast withdrawal set up fails or your account isn’t visible in Dabble, manually connect the account by following the guide under the purple button for bank linking. Manual withdrawals may take up to 3 business days to process.
3. Addressing Bank Account Ownership and Verification Issues
Name Mismatches: If there is a mismatch between the name on your Dabble account and the linked bank account, log into Aeropay to review the linked accounts. To complete verification, provide PDF bank statements showing the account owner's name, routing number, and any transactions related to Dabble.
Updating Account Information: When updating or re-linking a bank account, ensure it reflects the new account details accurately. If necessary, remove closed accounts entirely before proceeding to link an alternative bank account.
Documentation Requirements: Prepare the following when verifying or linking accounts:
A government-issued ID for identity verification.
PDF bank statements showing the account owner's name, routing number, and recent transactions.
4. Escalating Issues to Aeropay Support
For unresolved issues or anomalies like "bank linking disabled" errors that persist, reach out to Aeropay via email at [email protected]. Specify your concerns and provide any relevant details for tailored troubleshooting. Aeropay handles the backend banking processes for Dabble and may be able to resolve technical problems efficiently.
Preparation Before Contacting Aeropay Support:
Before reaching out to Aeropay for assistance:
Gather your government-issued ID.
Take a screenshot of your Dabble profile (showing name and email).
Document the error message and the actions that triggered it, like email authentication or account selection.
Ensure you provide these details for a quicker troubleshooting process.
Suspension of Withdrawals: Causes and Resolution Steps
If your Dabble account is temporarily suspended from withdrawing funds, the issue is often related to a delay in your recent withdrawal request caused by a problem with your linked Aeropay account. Resolving this issue requires you to follow these steps:
Common Cause of Suspension
The most frequent reason for suspension is an unresolved issue with your Aeropay account which leads to delays in processing withdrawal requests.
Steps to Resolve the Issue
Contact Aeropay - Email Aeropay support at [email protected] and inquire about the issue. Provide any necessary details about your account or the withdrawal attempt.
Resolve the Aeropay Issue - Work with Aeropay to resolve the underlying problem, such as misconfigured account information or verification issues.
Get Confirmation from Aeropay - Upon successful resolution, request a confirmation from Aeropay, which is typically provided via email.
Submit Confirmation to Dabble - Reply to Dabble's support communication with a screenshot of the confirmation showing that Aeropay has resolved the issue.
Await Review and Reinstatement - Dabble will review the submission and reinstate your account if all is in order. You will be notified once your withdrawal privileges have been restored.
Final Tips and Recommendations
Always check your email's "Spam" or "Junk" folder for missed communications from Aeropay or Dabble.
Once reinstated, reach back out to Dabble to ensure any account blocks have been lifted.
Any pending withdrawals can be re-requested and will be processed during the next payment cycle.
By following these steps, most users can successfully resolve withdrawal suspension issues and restore normal account operations.
Additional Escalation Options
If you have not received a response from Aeropay within a reasonable timeframe (e.g., 48 hours), send a new email rather than replying to the initial request.
Dabble's Live Chat Support, available from 09:00 AM CT to 08:00 PM CT, can assist in connecting you to an Aeropay representative for quicker resolution. This optional support avenue ensures timely escalation of unresolved issues.