Trouble linking a new bank account
A few things can get in the way:
Aeropay account setup: Make sure your Aeropay account is active and your personal details are up to date (email and phone number). You can update this by logging into the Aeropay portal or contacting Aeropay at [email protected].
Account ownership: The bank account must be in your name, and not shared across multiple Dabble accounts.
Checking accounts only: Only checking accounts are eligible for linking. Trying to link a savings account or other account type will return an error.
Eligibility requirements, in full:
The bank account must be in your name (matching your legal name) - accounts belonging to family or friends can't be linked.
Only checking accounts are eligible. Debit/credit cards and savings accounts aren't supported for bank linking.
The account must be linked to a single Dabble profile only. If it was previously used on a deactivated or deleted profile, it can't be linked again.
Chime accounts can be linked for withdrawals but aren’t eligible for Pay by Bank deposits.
Resolving a "User already linked" error
This error usually means your Aeropay account or the bank link you're attempting is in conflict with an existing one.
Confirm your Aeropay account status:
Log into the Aeropay portal to verify the email address and phone number linked to Dabble, and update it if needed.
Make sure the bank account is active.
Double-check eligibility:
Confirm the account is a checking account in your name
If the issue persists, try logging out of your Dabble account and back in for the changes to take effect.
Resolving issues with Pay by Bank deposits
Declined deposits
These usually happen when the linked account doesn’t have enough funds, isn’t a checking account, or isn’t in your name. Check your account details and balance, then try again. If it’s still declined, contact your bank to make sure there are no restrictions on the account.
Bank shows for withdrawals but not deposits
If your bank account is already linked and shows as a withdrawal method but not as a deposit option, Aeropay doesn’t support deposits from that bank. You can keep it for Fast Bank Transfer withdrawals and deposit with a card or Apple Pay instead. Or, if you’d like to use Pay by Bank, disconnect that bank and link a different checking account in your name.
Deposit still clearing
Pay by Bank deposits are added to your balance straight away, but the transfer can take a few business days to fully clear from your bank. Don’t make a second deposit while you wait.
Deposit returned by your bank
If your bank returns a Pay by Bank deposit, the funds are removed from your Dabble balance and your account may be suspended while we review it. See Account suspensions: causes and resolution below for next steps.
Can’t remove your bank account
If your bank account can’t be removed from the deposit or withdrawal screen and you need to replace it, contact Dabble Support.
Resolving issues with withdrawals
Declined withdrawals
These usually happen when the linked bank account isn't in your name. Contact Aeropay at [email protected] to resolve it, and manually add your bank details in the meantime so you can keep withdrawing while it's worked out.
Previously used bank accounts
If your account was linked to another Dabble profile, it won't be eligible until that link is removed - consider using a different checking account in your name instead.
Manual withdrawals
If Fast Withdrawal setup fails, or your account isn't showing in Dabble, you can manually connect it via the bank-linking option in the app. Manual withdrawals can take up to 3 business days to process.
Addressing bank account ownership and verification issues
Name mismatches
If your Dabble account name doesn't match the name on your linked bank account, log into Aeropay to review your linked accounts. You'll likely need to provide a PDF bank statement showing the account owner's name, routing number, and any transactions related to Dabble.
Updating account information
When re-linking or updating a bank account, make sure the new details are accurate. Remove any closed accounts entirely before linking a replacement.
Documentation to have ready
A government-issued ID for identity verification.
PDF bank statements showing the account owner's name, routing number, and recent transactions.
Escalating to Aeropay Support
For unresolved issues - including "bank linking disabled" errors that won't clear - email Aeropay directly at [email protected] with details of your issue.
Aeropay handles the backend banking processes for Dabble and can often resolve technical problems directly.
Before reaching out to Aeropay, have ready:
Your government-issued ID.
A screenshot of your Dabble profile (showing your name and email).
A note of the exact error message and what triggered it (e.g. phone number authentication, account selection).
Account suspensions: causes and resolution
If your account is temporarily suspended from depositing or withdrawing, there are usually two possible reasons:
A Pay by Bank deposit couldn’t be completed.
Pay by Bank deposits are added to your balance straight away, but the transfer can take a few business days to fully clear from your bank. If your bank returns the deposit during that time, the funds are removed from your Dabble balance and your account is suspended while we review it. A bank might return a deposit if:
the account didn’t have enough funds when the transfer was processed
the account is closed, frozen, or restricted
the account details didn’t match
the transfer was disputed or reported as unauthorized
An issue with your linked Aeropay account.
Incorrect account details or a verification gap can hold up processing until it’s fixed.
Steps to resolve:
Contact Aeropay at [email protected] and describe the issue, along with any relevant account or withdrawal details.
Resolve the underlying issue with Aeropay - this might be incorrect account info or a verification gap.
Get written confirmation from Aeropay once it's resolved (typically by email).
Submit that confirmation to Dabble Support, along with a screenshot showing the resolution.
Wait for Dabble's review - once confirmed, your withdrawal privileges will be reinstated and you'll be notified.
Final Tips and Recommendations
Check your spam/junk folder for missed communications from Aeropay or Dabble.
Once reinstated, follow up with Dabble to confirm any account blocks have been fully lifted.
Any pending withdrawals can be re-requested and will process in the next payment cycle.
Additional escalation options
If you haven't heard back from Aeropay within a reasonable timeframe (around 48 hours), send a fresh email rather than replying to the original thread.
Dabble's Live Chat support can also help connect you with an Aeropay representative for faster resolution.