How Do I Cancel My Withdrawal Request?
Once a withdrawal request is marked as "Paid" or "Processing," it cannot be canceled or reversed.
If your withdrawal is marked "Pending" or "Approved", our team may be able to cancel it. Please contact us via email or live chat, and we'll review your request. Please contact us via email or live chat to have our team review your withdrawal. You can email us at [email protected]
How Do I Locate the Status of My Withdrawal?
Tap the Settings icon in the top-right corner.
Select Transaction History.
Select the Withdrawals tab.
Find your withdrawal and review its status.
How Do I Remove a Bank Account or Card?
To remove a Bank Account linked through Dabble, please contact Dabble Support via email or live chat to submit your request. Our email is [email protected].
*Ensure you provide a recent bank statement in PDF format that clearly displays your name and account details to verify ownership.
To Remove a Bank Account Linked Through Aeropay:
Please log in your Aeropay portal or contact Aeropay directly at [email protected].
To Remove a Credit Card:
Tap your balance in the top right-hand corner.
Select the Deposit Funds option.
Find the relevant card.
Click on the three dots on the right-hand side of the card details.
Remove the card.
Why Haven't I Received My Withdrawal?
Ensure that your funds were paid:
Check Withdrawal Status:
Log into the Dabble app and verify the status of your withdrawal: Pending, Approved, Processing, or Paid. If your withdrawal is Pending or Approved, the funds haven't been sent yet.
You can locate this status within your settings under "Transaction History" by selecting "Withdrawals".
Verify Bank Details: Double-check your routing and account numbers for errors.
Incorrect banking details may cause the funds to be returned. Dabble will notify you if this occurs via email.
Check for Outages or Delays:
Holidays or banking system outages can extend processing times.
New Bank Account Linking Delays:
Newly linked bank accounts may require additional security checks before withdrawals can be processed.
Violation of Terms and Conditions:
Violations of Dabble's Terms and Conditions may delay or prevent withdrawals while your account is under review.
Pending Account Verification or Tax Form Submission:
Withdrawals may be paused until your account verification or tax form submission is completed. Once verified, you’ll need to resubmit the withdrawal request.
External Factors:
Delays may occur if official event results are not yet confirmed.
Resolving Missing Withdrawals
Contact for a Trace ID: - If your funds are marked as "Paid" but not in your account after 10 business days, contact Dabble at [email protected] to request a trace ID (receipt number).
If your withdrawal was sent through Aeropay, please contact them at [email protected].
Submit Proof (if requested): - Dabble or Aeropay may ask for additional verification documents, such as bank statements, to investigate the issue fully.
We cannot begin reviewing missing withdrawal requests until 10 full business days have passed.
Contact Your Bank: - Upon receiving the trace ID, contact your bank to verify any pending transactions.
Avoid Cancellation and Resubmission: Canceling a pending withdrawal and resubmitting the request resets its processing timeline, adding potential delays to the overall timeline. It’s advisable to wait for the original request to be processed.
Reattempt the Withdrawal: If funds bounced back due to incorrect details, update your information and resubmit the withdrawal request.