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Card Withdrawals

What are card withdrawals?

Card withdrawals send your winnings straight back to the eligible card you deposited with. It's fast, simple, and skips the need to add any bank details.


Which cards are eligible?

Most Visa and Mastercard debit cards work, including Cash App cards.

On the withdrawal screen, you'll see:

  • Active cards ready to go

  • Inactive or ineligible cards shown, but grayed out and unselectable

🚫 Not supported: Prepaid cards, AMEX, and gift cards.


How fast are card withdrawals?

Once marked "paid" by our team, card withdrawals typically land within a few hours for eligible TCH banks. Your bank's own processing time can occasionally add a delay.


How do I withdraw to my card?

  1. Tap the Settings cog

  2. Select Fast Withdrawal

  3. Choose your eligible card

  4. Enter the amount

  5. Confirm

💡 Good to know: Your card won't show up as an option unless you've deposited with it before - but once you have, it's ready to use right away for withdrawals too.


Adding a card

The first time you withdraw to a card, you’ll need to complete 2FA (SMS verification). This is a one-time security check, so make sure your mobile number on file is up to date. Future withdrawals to the same card won’t require 2FA. To add a new card, navigate to the Payment Methods section in the app and add your card directly. Note: Support cannot add or change cards on your behalf.



Removing a card

The first time you withdraw to a card, you'll complete a quick Two-factor authentication (2FA) check via SMS - just a one-time thing, so make sure your mobile number on file is current.

After that, future withdrawals to the same card are 2FA-free. To add a new card, head to Payment Methods in the app. Note that our support team can't add or change cards on your behalf - this has to be done from your account directly.


Frequently Asked Questions

What if my card isn't eligible?

If your card doesn’t support withdrawals, you’ll need to use a bank account instead.
Select Fast Bank Transfers or Standard Bank Transfers from the withdrawal methods.

What if my card withdrawal fails?

⚠️ Common reasons a card withdrawal fails:

  • Your card has expired or been cancelled

  • Your bank has blocked the transaction

  • A technical hiccup with your card issuerr

If it fails, give it another shot or reach out to customer service. It's also worth checking with your bank to confirm they're accepting the transaction.

Can I withdraw to my card without depositing?

No. You must deposit with a card before you can withdraw to it.

Why don’t I see my card as a withdrawal option?

Your card won’t appear if it hasn’t been used to deposit, is inactive, or isn’t eligible.


My withdrawal says completed but I haven’t received the funds – what should I do?

Most withdrawals are instant, but some banks take longer. If the delay continues, contact customer support.

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