How Do I Update My Phone Number on My Dabble Account If I No Longer Have Access to My Previous Phone Number?
If you no longer have access to the phone number registered with your Dabble account, you'll need to verify your identity and prove ownership of the new phone number before the change can be made.
Below is a step-by-step guide to help you through the process:
General Requirements for Updating Your Phone Number
To request an update of your phone number on your Dabble account, you must provide the following:
A copy of your photo identification (ID): This should display your full name and match the name on the account.
A recent phone bill: The bill must show your full name and the new phone number you want to link to your account. If you do not have a phone bill under your name, refer to alternative verification methods below.
A carrier statement: If a phone bill is not available, a carrier statement showing the phone number and your name can be provided as an alternative.
Alternative Proof of Ownership
If providing a phone bill is not possible (e.g., if your number is prepaid or under someone else's name), Dabble may accept other forms of verification as proof of ownership.
Additional identification for verification: In some cases, submitting a selfie holding your ID may be requested to confirm your identity.
Step-by-Step Process for Different Scenarios
Additional Scenarios for Account Recovery
If you encounter any of the following situations, here’s how to resolve them:
Someone else is using your phone number: Provide proof of ownership through a phone bill or carrier statement, along with a government-issued ID, and contact Dabble support to unlink and update the phone number.
You don’t recall creating an account, but your phone number is linked: Retrieve the username associated with the phone number and complete a password recovery process to regain access.
You Need Guidance or Have No Phone Bill - Contact Dabble's support team via Live Chat from 09:00 AM CT to 08:00 PM CT or email for further assistance. Explain your situation and provide any available documentation requested by the support team.
Your phone number is linked to another account - If the phone number you wish to use is already linked to another Dabble account, follow the steps to recover access to that account, or provide proof of phone number ownership for reassignment.
Important Notes
Verification is essential to ensure the new phone number belongs to you and to prevent unauthorized access to your account.
Landlines, prepaid numbers, VOIP numbers, or numbers in an invalid format are generally not accepted as valid updates.
Any submitted documentation is reviewed manually by the Verification team, which may take additional processing time.
Each phone number can only be linked to one Dabble account. Sharing phone numbers across multiple accounts is not supported.
Duplicate accounts associated with the same phone number may be flagged and closed.
If you face additional issues or require further assistance, don't hesitate to contact the Dabble support team on Live Chat from 09:00 AM CT to 08:00 PM CT or email via [email protected] for further assistance.