How Do I Update My Phone Number on My Dabble Account If I No Longer Have Access to My Previous Phone Number?
If you no longer have access to the phone number registered with your Dabble account, you'll need to verify your identity and prove ownership of the new phone number before the change can be made.
Below is a step-by-step guide to help you through the process:
General Requirements for Updating Your Phone Number
To request an update of your phone number on your Dabble account, you must provide the following:
A copy of your photo identification (ID): This should display your full name and match the name on the account.
A recent phone bill: The bill must show your full name and the new phone number you want to link to your account. If you do not have a phone bill under your name, refer to alternative verification methods below.
Government-Issued ID and Account Details: Provide a valid photo ID, a selfie holding the ID, date of birth, residential address, last 4 digits of the card or bank account on file, email address associated with your account, old phone number, and new phone number to verify your identity and update your phone number.
Alternative Proof of Ownership
If providing a phone bill is not possible (e.g., if your number is prepaid or under someone else's name), Dabble may accept other forms of verification as proof of ownership.
Screenshot from your mobile carrier account: The screenshot should clearly display your name and the new phone number.
Additional identification for verification: In some cases, submitting a selfie holding your ID may be requested to confirm your identity.
Payment Receipts or Statements: Submit a payment receipt or usage history from your carrier’s portal or app that includes your name and phone number.
Authorized User on Another Account: If the phone bill is under someone else’s name but you are listed as an authorized user, provide a copy of the bill showing your name.
Step-by-Step Process for Different Scenarios
Additional Scenarios for Account Recovery
If you encounter any of the following situations, here’s how to resolve them:
Someone else is using your phone number: Provide proof of ownership through a phone bill or carrier statement, along with a government-issued ID, and contact Dabble support to unlink and update the phone number.
You don’t recall creating an account, but your phone number is linked: Retrieve the username associated with the phone number and complete a password recovery process to regain access.
You Need Guidance or Have No Phone Bill - Contact Dabble's support team via Live Chat from 09:00 AM CT to 08:00 PM CT or email for further assistance. Explain your situation and provide any available documentation requested by the support team.
Your phone number is linked to another account - If the phone number you wish to use is already linked to another Dabble account, follow the steps to recover access to that account, or provide proof of phone number ownership for reassignment.
Prepaid Plans Without Phone Bills: Use alternative documentation such as a screenshot from your carrier’s portal or a payment receipt to verify your phone number.
Free Phone Lines or App-Based Numbers: Free phone lines (e.g., Google Voice) are not supported for phone number updates. Use a standard cellular line with billing documentation.
Important Notes
Verification is essential to ensure the new phone number belongs to you and to prevent unauthorized access to your account.
Landlines, prepaid numbers, VOIP numbers, or numbers in an invalid format are generally not accepted as valid updates.
Any submitted documentation is reviewed manually by the Verification team, which may take additional processing time.
Each phone number can only be linked to one Dabble account. Sharing phone numbers across multiple accounts is not supported.
Duplicate accounts associated with the same phone number may be flagged and closed.
Free phone lines or app-based numbers (e.g., Google Voice) are not supported for phone number updates.
A physical, valid photo ID is mandatory for identity verification. Digital copies or photos alone are not sufficient.
If you face additional issues or require further assistance, don't hesitate to contact the Dabble support team on Live Chat from 09:00 AM CT to 10:00 PM CT or email via [email protected] for further assistance.
FAQs
What if I don’t have any documentation to prove ownership?
Unfortunately, proof of ownership is required to update or verify your phone number. Contact your carrier to obtain acceptable documentation.
Can I use a screenshot instead of a phone bill?
Screenshots from carrier accounts or apps are acceptable for prepaid plans or app-based numbers but not for standard cellular lines.
What if my phone number is on someone else’s account?
If the phone number is under another person’s account, provide documentation showing you are an authorized user.
How do I obtain a phone bill?
Contact your phone carrier to request a bill or statement listing your name and phone number.