💬 Chat with us
The fastest way to get support is through our in-app chat:
Tap the Support button in the app
Start a chat and our team will get back to you as soon as possible
⏱ Support hours
Live Chat
Our support team is available:
9am – 10pm CT, every day
You can also reach us by email anytime at: [email protected]. We will get back to you as quickly as possible.
Phone
We don’t currently offer support via phone.
📝 Before you contact us
To help us resolve your query faster, please prepare:
A brief description of the query
Any relevant screenshots/attachments
Account security
Full Name
Date of Birth
Username/Profile Name
Phone Number
📩 Media, Public Relations and Communications
For any media, public relations, or communications enquiries, please email [email protected] and our team will be in touch.
📢 Please note: This address is NOT monitored for Customer Support. Support requests sent here will not be answered and may be delayed.
For help with your account, payments or technical issues, please email [email protected].